Your Privacy Is Our Responsibility

Introduction

btd69 is a trusted online casino and betting platform in Bangladesh. We believe that protecting every user's personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes how btd69 collects, uses, stores, and where necessary shares your personal information with third parties.

By registering on our website btd69.lat or using our services, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

1. Information We Collect

When creating an account and using our services at btd69, we may collect various types of information as listed below.

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — users under 21 years of age cannot register)
• Email address
• Mobile number (linked to bKash, Nagad, Rocket, or Upay account)
• Residential address and country
• National ID card or passport information (when identity verification is required)

1.2 Financial Information

• Payment method details — information related to bKash, Nagad, Rocket, Upay, or bank transfer
• Transaction history — records of deposits, withdrawals, and bonuses
• Account balance and betting activity information

1.3 Technical Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Cookie and session data
• Site visit times, page view records, and click information

1.4 Communication Information

• Records of messages and complaints sent via live chat
• Communication information sent via email

2. How We Collect Information

btd69 collects your information in the following ways:

• Information You Provide Directly: Information you provide yourself when filling out registration forms, logging in, making deposit or withdrawal requests, and contacting us.
• Automatic Collection: Technical information is automatically collected through cookies, web beacons, and similar technologies while you use our website.
• Information from Third Parties: Verified information received through payment processors, identity verification agencies, or fraud prevention services.

3. Why Your Information Is Used

btd69 uses your personal information for the purposes described below:

3.1 Service Operations

• Ensuring account creation and management
• Processing transactions — completing deposits and withdrawals smoothly
• Providing bonuses and promotional offers
• Running gaming and betting services properly

3.2 Security and Compliance

• Verifying age and preventing access by minors
• Detecting and preventing fraudulent activity
• Complying with Anti-Money Laundering (AML) regulations
• Ensuring account security

3.3 Customer Support

• Providing assistance via 24/7 live chat and email
• Resolving complaints and issues
• Answering your questions

3.4 Service Improvement

• Analyzing and improving user experience
• Identifying and resolving technical issues
• Conducting research for developing new features and services

4. Sharing Information with Third Parties

btd69 may share your information with certain third parties in limited circumstances and under strict confidentiality agreements. These cases are described below:

• Payment Processors: bKash, Nagad, Rocket, Upay, and bank transfer service providers — only the information necessary to complete transactions is shared.
• Identity Verification Services: With trusted verification agencies to complete the KYC (Know Your Customer) process.
• Technology Partners: With trusted technology providers to ensure the security and functionality of the site.
• Legal Authorities: When required to fulfill legal obligations or comply with instructions from regulatory bodies.

Outside of the cases mentioned above, we do not send your information to third parties for any commercial or advertising purpose.

5. Cookie Policy

btd69 uses cookies and similar tracking technologies to provide an improved user experience.

5.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain the core functionality of the site and keep your login session active.
• Functional Cookies: Used to remember your preferences (such as language selection).
• Analytics Cookies: Used to monitor site performance and improve the quality of services.
• Security Cookies: Used to prevent fraudulent activity and protect your account.

5.2 Cookie Controls

It is possible to disable most cookies by changing your browser settings. However, please note that disabling essential cookies may cause some core site functionality to not work properly and may disrupt your gaming experience.

6. Data Security Measures

btd69 uses industry-standard security technology to keep your personal and financial information safe. Our security measures include:

• SSL Encryption: All data transferred between you and our servers is protected with 256-bit SSL encryption.
• Two-Factor Authentication: An additional verification layer used to protect your account.
• Regular Security Audits: Our systems are regularly tested for vulnerabilities.
• Access Controls: Only authorized staff can access your information and are required to comply with strict confidentiality policies.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active at all times.

7. Data Retention Period

btd69 retains your personal information in accordance with the policy described below:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information (such as transaction records) may be retained for a specified period to meet legal and regulatory requirements.
• Information relevant to fraud or misuse investigations is retained until the related process is completed.
• Marketing-related information is retained until you withdraw your consent or until the maximum defined period, whichever comes first.

After the defined period has ended, we delete or anonymize your information using secure methods so that it can no longer be identified.

8. Your Rights

As a btd69 user, you have the following rights over your own personal information:

8.1 Right of Access

You can contact us at any time to find out what information we hold about you and how it is being used.

8.2 Right to Rectification

If there is any error or incompleteness in your information, you can request that it be corrected. You can update much of your information yourself from your account settings.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. Please note, however, that we may be required to retain some information due to legal or regulatory obligations.

8.4 Right to Object to Processing

In certain cases such as marketing communications or data analysis, you can object to the processing of your information.

8.5 Right to Withdraw Consent

You can withdraw your consent at any time. However, any processing that took place before the withdrawal of consent will remain valid.

9. Privacy of Minors

btd69 services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is mandatory at registration.

If it comes to our attention that our collected data includes information belonging to a minor, we will immediately delete that information and close the associated account.

10. International Data Transfers

For operational reasons, your personal information may be stored or processed outside Bangladesh. In such cases, we ensure that the relevant third party follows data protection standards equivalent to or higher than our Privacy Policy.

For international data transfers, we always comply with applicable data protection laws and take necessary contractual safeguards to ensure the protection of your information.

11. Policy Changes and Updates

btd69 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By sending a message to your registered email address
• By requesting consent to the updated policy at the time of login

Continuing to use our services after a revised policy is published will be taken as your agreement to the new policy. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our dedicated privacy team is ready to answer all your questions.

We generally try to respond to your request within 24 hours. For more information, visit our FAQ page or About Us page.